About this role
Role Overview
- Define and validate the right problems to solve.
- Lead problem discovery across the end-to-end Type 2 patient journey, identifying the highest-impact customer and business problems before solution investment is made.
- Drive measurable outcomes that matter.
- Define clear customer and business outcomes — with particular focus on patient retention — and ensure problems are framed in terms of impact, not features.
- Turn evidence into decision-ready strategy.
- Synthesize qualitative and quantitative signals to produce clear opportunity framing and success guardrails.
- Enable solution teams to move faster.
- Translate validated problems into clear inputs (problem maps, evidence, success criteria) that shape and inform vertical product and platform teams’ roadmaps.
- Partner across the ecosystem.
- Work closely with Product, Research, Data, UX, Customer Support, Operations, Engineering, and others to align on the “why,” define success, and influence experience-level and platform decisions.
Requirements
- Typically requires a Bachelor’s degree and a minimum of 13+ years of related experience.
- At this level a graduate degree may be expected with 6 years of related experience.
Benefits
- A full and comprehensive benefits program.
- Growth opportunities on a global scale.
- Access to career development through in-house learning programs and/or qualified tuition reimbursement.
- An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.