Responsible for ensuring the smooth operation of the department's routines, including reviewing reports and performing collections from multi-brand customers.
Handle inquiries and follow up on requests via email and phone, providing direct support to the commercial team.
Control and authorize negotiations with delinquent customers, and monitor Accounts Receivable processes together with the commercial team.
Support area leadership and contribute to the team's operational and analytical tasks.
Perform collections from delinquent customers via email, Zendesk, WhatsApp and phone calls, always emphasizing collaborative, team-oriented work.
Work analytically with a focus on controlling and monitoring the department's indicators.
Requirements
Bachelor's degree preferred in Financial Management, Accounting, Business Administration, or related fields.
Intermediate to advanced Excel required.
Prior experience in collections or administrative roles is desirable.
Strong analytical skills.
Availability to work in a hybrid model in Blumenau/SC.