Champion a people-centred lens, guiding colleagues to understand user needs and uncover opportunities that meaningfully improve consumer experiences
Bring your visual and product design skills to life by shaping and prototyping concepts that help teams explore and refine service ideas
Drive service improvements by analysing root causes, using data and design thinking to test solutions quickly, iterate with professional judgement and promote a culture of continuous learning
Lead inclusive co-creation workshops with users and stakeholders to shape practical, effective solutions to complex service challenges
Create clear, engaging artefacts that communicate systems, opportunities and future direction to diverse audiences across the FCA
Enhance the FCA Design System by identifying reusable patterns and components that improve consistency and raise design quality organisation‑wide
Support and grow our design community, encouraging collaboration, capability building and knowledge‑sharing across teams
Work collaboratively in a hybrid environment, involving your team in research and by identifying opportunities that lift project outcomes and add value for the wider organisation

Prior experience of working within multi-disciplinary Agile teams to deliver digital products or services
Proven experience of leading others through design sprints or design thinking processes
Demonstrable experience in prototyping and wireframing
Experience designing user centred services in multi-disciplinary teams, ensuring outcomes reflect real user needs
Skilled at framing challenges, mapping problems, drawing out insights and supporting inclusive co‑creation with users and stakeholders
Confident applying user‑centred design approaches in enterprise settings, collaborating closely with user researchers to shape and interpret research
Ability to use digital design tools such as Figma or Balsamiq to create prototypes, wireframes and visual concepts that guide shared understanding
Comfortable facilitating engaging workshops, design sprints, seminars and training sessions that help colleagues contribute with confidence
Builds productive, collaborative relationships with SMEs, sponsors, delivery teams and stakeholders, working effectively in both structured and unpredictable environments
Quick to develop domain knowledge and open to exploring new perspectives, enabling innovative and accessible design solutions; experience with GDS standards, accessibility or data visualisation tools like Tableau is desirable

25 days annual leave plus bank holidays
Hybrid model where employees work a minimum of 40% in the office each month (expectation of 50% for senior leaders).
Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary
Private healthcare with Bupa, income protection and 24/7 Employee Assistance
35 hours of paid volunteering annually
A flexible benefits scheme designed around your lifestyle

Service Designer

Key skills