Plan, create, organize, and maintain technical and process documentation.
Ensure content is kept up to date and meets the style guide.
Edit, clarify, and proofread documents written by others to ensure content meets writing guidelines.
Create runbooks for internal teams.
Develop user and admin guides for internal tools.
Organize content such that it is easy to find and maintain.
Create architectural documentation, workflows, runbooks, release notes, and troubleshooting information.
Create training material, such as procedures, videos, and tutorials.

Bachelor's degree or equivalent practical experience.
At least 3 years of experience in developing, managing, and maintaining technical and process documentation.
Must have experience in internal documentation development
Must have experience editing content written by engineers.
Familiarity with cloud technologies, such as AWS and GCP.
Excellent ability to explain complex technical ideas in terms appropriate for the audience.
Able to work independently and in a team environment.
Experience in working with multiple cross-functional teams in a fast-paced environment.
Proven self-starter capable of using the Five9 software and researching content, including gathering information from SMEs.
Proven experience in JIRA, Confluence, Articulate 360, Sharepoint, and Salesforce
Proven experience creating alert runbooks
Experience in developing knowledge base articles for customer support cases
Experience using and documenting Grafana and Loki related information

Company stocks
Annual merit increase based on performance
15% night shift differential pay
Paid Leave with Cash Conversion
HMO with free dependents
Retirement Plan
Life Insurance
While on work from home setup: Internet and meal allowance are provided
Employee Assistance Program for mental and social well-being
Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)

Technical Writer

Key skills