Customer Support

Role Overview

• Provide face-to-face support to customers in branches.
• Handle everyday banking tasks.
• Support customers through important moments such as bereavement or fraud concerns.
• Promote and support digital banking services.
• Connect customers with appropriate products and services.

Requirements

• A minimum of 12 months customer service experience.
• A people person – honesty and genuineness in helping with finances required (no previous financial services experience required)
• Ability to quickly build relationships for a fantastic customer experience.
• Passion to empathize and act with care and integrity while resolving queries.
• Commitment to delivering on promises and to going above and beyond for customers.
• A genuine teammate – collaborating closely with colleagues.

Benefits

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Private medical benefit with BUPA
• Share schemes
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days’ holiday (increases over time), with bank holidays on top – pro rated for part time roles
• A range of wellbeing initiatives and generous parental leave policies
• Full uniform provided