Head of EPD Systems, AI Transformation

Role Overview

• Define, lead, and deliver a multi-quarter roadmap to transform Engineering, Product, and Design through automation and AI workflows
• Lead and grow a small team to deliver EPD systems, programs, and our agentic transformation
• Serve as a strategic partner to the CPO and EPD Leadership Team by surfacing systemic risks and opportunities and driving concrete interventions
• Partner with DevEx and other teams to integrate and align efforts without duplicating their mandates
• Design an end-to-end information flow across our core systems (roadmap, customer feedback systems, research artifacts, Slack) so teams spend less time reconciling data and more time building
• Automate status reporting across EPD by generating team and executive rollups and related systems, focused on what changed, what is at risk, and what decisions are needed
• Build agents that help teams get answers, produce drafts, and trigger workflow actions in the moment
• Build system agents that run continuously in the background to reconcile data, detect changes, maintain hygiene, and reduce drift across tools
• Establish evaluation and continuous improvement practices: define success metrics, build test harnesses, run phased rollouts, measure adoption and quality, and iterate quickly
• Automate customer and GTM feedback loops by ingesting and synthesizing feedback at scale, clustering themes, mapping signal to roadmap areas when possible, and producing decision-ready evidence
• Partner closely with GTM teams to ensure feedback is structured, traceable, and actionable, and to complete the loop by verifying outcomes with customers and communicating what has changed
• Create practical guardrails for AI-enabled workflows, including privacy, data handling, reliability, auditability, and human-in-the-loop expectations, in partnership with Security and IT

Requirements

• 5 years of experience leading and growing a team
• Strong product instincts applied internally: you treat teams as users, prioritize based on pain and leverage, and iterate toward adoption
• you treat product development itself as a product
• Clear communicator who can simplify complex systems and align senior stakeholders
• Passion and past experience delivering agents and automation in practice, including reliability, drift, evaluation, and rollout strategies that build trust
• Demonstrated ability to run iterative improvement loops: define metrics, test changes, measure impact, and keep raising the bar
• Experience designing and improving systems to build products, as a technical product manager, engineering leader, or systems leader who has owned tooling, process, and data together
• Strong systems thinking and an ability to model how work actually flows across functions, find root causes, and redesign mechanisms rather than patch symptoms
• Ability to partner with engineering and data teams without needing to be the primary coder
• Ability to partner effectively across EPD and GTM organizations and align incentives around closed-loop feedback
• Data-oriented mindset with strong instincts for instrumentation and decision-quality metrics, not just output metrics
• Comfort operating in ambiguity with a bias toward shipping and learning quickly.

Benefits

• Industry-competitive salary and equity
• Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
• 16 weeks paid Parental Leave for all new parents
• Health & wellness stipend
• Remote workspace, internet, and cellphone stipend
• Commuter benefits for team members who report to the SF and NYC office
• Family planning benefits
• Matching 401(k) contribution with immediate vesting
• Flexible PTO policy, plus 80 hours of Sick Time
• 11 company-paid holidays
• Virtual team building activities, lunch and learns, and other company-wide events!