Build and maintain relationships with key stakeholders to ensure alignment and successful outcomes while developing collaborative action plans with them that outline key milestones, responsibilities, and timelines.
Master the onboarding process, guiding customers through training and adoption while ensuring their success and satisfaction at every step.
Foster knowledge sharing and community building among customers by organizing webinars, events, or case studies to strengthen the customer network.
Identify and understand customer needs, challenges, and goals to tailor solutions effectively.
Create strategic plans for managing client relationships and develop clear and compelling business cases ensuring long term success and growth.
Communicate and promote proven strategies, methods, and processes that lead to success
Collect and analyze feedback from clients and internal teams to refine strategies, improve solutions, and enhance customer satisfaction.

5F+ years of experience in a Customer Success, specifically at B2B growth stage startups
Owned the full client lifecycle, renewals and upsells
Great team member who contributes to our culture and our business
Takes ownership and demands excellence from themselves and others
Likes a fast paced environment and is a quick learner

Competitive base salary and bonus
Healthcare covering medical, dental and vision
Work from our NYC HQ
Unlimited PTO plus two company-wide shutdowns during the July 4th week and the Christmas – New Years week

Customer Success Manager

Key skills