Customer Service Advisor

Role Overview

• Meet and greet all customers on arrival in a professional and friendly manner
• Build relationships with new and existing customers
• Coordinate routine servicing, repairs and maintenance
• Handle queries and raise invoices for work carried out
• Keep customers up to date with their service needs

Requirements

• Ability to manage day to day administrative tasks confidently and efficiently
• Use initiative and be comfortable working as an individual
• Plan, schedule, and coordinate work
• Create and process job cards, checking for existing work in progress
• Check account detail, available credit and obtain relevant authorisation
• Provide timely updates to our customers
• Agree timescales for unscheduled work and follow through to completion

Benefits

• In-house training provided to support career progression
• 28 days holiday + public holidays which increases with service
• Competitive employer pension
• Discounts on major retail outlets, including groceries
• 4x basic salary life insurance
• Eligibility to receive an annual ‘Company Success Payment’