Manage the team (individual development plans, feedback, performance, prioritization, work organization).
Develop the team's technical autonomy and raise delivery standards (mentoring, practice reviews, standardization).
Ensure availability and performance of services and platforms, acting proactively.
Establish operational routines: monitoring, incidents, recurring issues, capacity, performance, and continuity.
Ensure compliance with and continuous improvement of SLAs for critical services (with metrics and reporting).
Ensure the operation and evolution of connectivity between cloud, on-premises, and schools (end-to-end view).
Work with redundancy, routing, VPNs/links, and connectivity standards to ensure stability and predictability.
Operate and evolve the change management process (planning, risk, communication, rollback, traceability).
Keep documentation, inventory, and controls up to date; monitor and report results using metrics.
Work in partnership with Information Security to ensure changes and architecture consider the CIA triad (Confidentiality, Integrity, Availability) and follow best practices.
Prepare and monitor the area's budget and manage vendor payments, ensuring financial predictability.
Identify and implement cost-saving and optimization initiatives (e.g., rightsizing, reservations/savings plans, resource cleanup, contract optimization, automation).
Drive automations and standardizations that increase scalability and reduce rework.

Bachelor's degree completed or in progress in a Technology-related field.
Proven experience leading operations of critical (production) environments with an end-to-end perspective.
Advanced AWS (architecture, operations, IAM, networking, cost management, and troubleshooting).
Observability (monitoring, metrics, logs, tracing; defining actionable alerts; SLO/SLA experience is a plus).
Automation (scripting, pipelines, IaC/operational automation; ability to reduce manual work safely).
Hands-on experience with Google Workspace.
Experience using Zabbix and Datadog.
Experience with automation and orchestration tools such as Terraform and Ansible.
Experience with DevOps technologies/stacks and CI/CD.
Knowledge of TCP/IP networking and firewalls.
Experience managing remote teams.

Meal Allowance or Food Voucher (you choose how to split it);
Transportation Voucher;
Home Office Allowance;
Right to a reimbursement of up to R$400.00 for the purchase of an ergonomic chair to support remote work;
SulAmérica medical and dental insurance (with co-payment);
Profit Sharing (PLR);
Casual dress code;
Birthday day off to make sure your special day is celebrated;
Salta Learning Environment: Free courses on leadership and communication to boost your career;
Salta +Benefits partnerships: T.T Burguer, Chefs Club, PrimePass, Magalu, NetShoes, Ponto Frio, Casas Bahia, Cultura Inglesa, CNA, Ibmec, Le Canton, Budda Spa, and many others;
Your child is eligible for a school scholarship (consult the People & Culture team for eligibility rules).

Tech Lead – Infrastructure and Connectivity

Key skills