IT Systems, A/V Engineer

Role Overview

• Engage stakeholders throughout the company to understand the needs and priorities to securely implement and maintain corporate applications, while promoting IT best practices cross-functionally
• Implement and maintain tools for IT operational efficiencies and automation, with a lens on innovative and modern technology (i.e. AI chatbots)
• Ensure technological compliance with evolving security standards and policies, while future-proofing automations, computer systems, MDM, office network infrastructure, and remote collaboration tools
• Streamline and optimize the configuration and workflows for access management with Workday data, Okta configuration, and downstream applications
• Develop requirements, build, and thoroughly test workflows and automations in iPaaS tooling (i.e. Zapier) to automate manual processes for IT and business stakeholders
• Create, maintain, and promote standards, procedures, and documentation for IT
• Champion IT company wide by ensuring quality internal customer service for our global company through service desk tickets and access administration
• Travel to our offices and events on a periodic basis to provide onsite AV, networking, and conferencing support.
• Partner closely with leadership to build and report on team OKRs and roadmaps
• Build and maintain vendor relationships and third party services as needed
• Design, deploy, and operate Dante-based digital audio networks, ensuring optimal configuration, routing, and redundancy.
• Lead setup, operation, and strike of A/V systems for general sessions, breakout rooms, and exhibit halls.
• Diagnose and resolve Dante, signal flow, or device configuration issues in real time.
• Partner with clients, producers, and exhibitors to deliver exceptional technical results.

Requirements

• 4+ years of experience as an IT professional in a high growth and/or tech company
• 2+ years of experience with onsite events A/V support and coordination
• A proven track record of deploying and maintaining cloud-based corporate applications and automations for access management, security, and collaboration
• Strong communication and relationship-building skills across all levels, including executives and external partners, with an ability to influence and lead without authority
• Experience leading large-scale IT projects with strategic planning and detailed documentation (decision docs, requirements, test plans, deployments)
• Solid understanding of onboarding & offboarding business processes, with the ability to translate this into technical hardware and software needs
• Proven success in scaling IT processes with automation and emerging technology for high-growth environments
• Experience in managing collaboration tools for remote & distributed teams (Google Workspace, Okta, Zoom, Slack, Alassian Jira, internal AI chatbots, etc.)
• Hands-on background developing workflow automations in lightweight iPaaS tools
• Robust understanding of core IT systems & operations processes: hardware inventory management, internal service desks, MDM, IAM, A/V & video conferencing, and Wi-Fi & VPN
• Strong knowledge of MDM best practices and hands-on experience with Apple Macbooks, Kandji, Snipe, Microsoft Windows, Intune, Azure Active Directory, and/or equivalents
• Solid understanding of security and privacy principles with experience in Verkada, Nightfall, and Proofpoint preferred
• Familiarity with computer networking, especially cloud-based SD-WAN and SDN (Cisco Meraki)
• Live Event A/V Experience with Dante-based digital audio networks, managing wireless microphone and IEM systems (Shure, Sennheiser, Lectrosonics), audio consoles (e.g., Yamaha CL/QL, Allen & Heath, Midas) and DSPs (e.g., Q-SYS, Biamp, BSS), and experience managing A/V for a live event.
• Detail-oriented problem solver with strong organizational and documentation skills, able to manage multiple projects and navigate ambiguity with ease.
• Hands-on approach with excellent communication and a passion for providing direct support.

Tech Stack

• Azure
• Cloud

Benefits

• Generous Holiday and Time off Policy
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits
• Monthly allowance for wellness
• Annual allowance towards Childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
• Parental Leave
• 16 weeks of paid parental leave + one month gradual return to work