You develop innovative, end-to-end solution concepts that intelligently combine customer experience, transformation, and the application of AI technologies.
You analyze customer requirements and processes to identify optimization potential and translate findings into compelling proposals and tender documentation.
Together with interdisciplinary teams, you design forward-looking service and transformation models tailored to individual customer needs.
You coordinate collaboration with business units, partners, and interdisciplinary teams to integrate all elements into a coherent overall solution.
You present complex concepts in clearly structured, visually appealing presentations.
You keep an eye on current market and technology trends and proactively contribute ideas.
In addition, you take responsibility for the methodological development of our solution design approaches and actively work on the continuous improvement of our process models and best practices.

Completed degree in business administration, business informatics, or a comparable field is preferred but not mandatory
Several years of relevant professional experience in customer care & experience, customer service, (strategy) consulting, or solution design
Proven track record in designing and implementing multidisciplinary and/or cross-country solutions
Solid understanding of digital business models, modern CX technologies, automation, and the application of AI
Experience in designing complex solutions and in preparing proposals and tender documentation; ideally complemented by experience coordinating interdisciplinary teams
Confident presence, strong analytical skills, and strategic thinking
Excellent MS Office skills, particularly PowerPoint and Excel, and the ability to structure and present complex concepts in a visually appealing way
High level of initiative, solution-oriented approach, and enthusiasm for digital transformation, innovative customer experiences, and current technology trends
Excellent written and spoken German and English

Solution Architect – m/f/d

Key skills