You develop innovative, holistic solution concepts that intelligently combine customer experience, transformation, and the application of AI technologies
You analyze customer requirements and processes to identify optimization potential and translate findings into compelling proposals and tender documents
Together with interdisciplinary teams, you design future-oriented service and transformation models tailored to individual customer needs
You coordinate collaboration with business units, partners, and interdisciplinary teams to integrate all components into a coherent overall solution
You present complex concepts in clearly structured, visually appealing presentations
You keep a constant eye on current market and technology trends and proactively contribute ideas
Additionally, you take responsibility for the methodological development of our solution-design approaches and actively work on the continuous improvement of our delivery models and best practices

Completed degree in business administration, business informatics, or a comparable field
Several years of relevant professional experience in customer care & experience, customer service, (strategy) consulting, or solution design
Proven track record in designing and implementing multidisciplinary and/or cross-country solutions
Strong understanding of digital business models, modern CX technologies, automation, and the application of AI
Experience in designing complex solutions and preparing proposals and tender documents; ideally complemented by experience coordinating interdisciplinary teams
Confident presence, strong analytical skills, and strategic thinking
Excellent MS Office skills, especially PowerPoint and Excel, and the ability to structure and present complex concepts in a visually appealing manner
High self-initiative, solution-oriented working style, and enthusiasm for digital transformation, innovative customer experiences, and current technology trends
Excellent written and spoken German and English

Solution Architect – Remote TPB&H

Key skills