You develop innovative, holistic solution concepts that intelligently combine customer experience, transformation and the use of AI technologies.
You analyze customer requirements and processes to identify optimization potential and translate these into compelling proposals and tender documentation.
Together with interdisciplinary teams, you design forward-looking service and transformation models that are precisely tailored to individual customer needs.
You manage collaboration with business units, partners and cross-functional teams to integrate all elements into a coherent end-to-end solution.
You present complex concepts in clearly structured, visually appealing presentations.
You keep a close eye on current market and technology trends and proactively contribute ideas.
In addition, you take responsibility for the methodological development of our solution design approaches and actively contribute to the continuous optimization of our delivery models and best practices.

Completed degree in Business Administration, Business Informatics (Information Systems) or a related field preferred but not mandatory.
Several years of relevant professional experience in Customer Care & Experience, Customer Service, (strategy) consulting or Solution Design.
Demonstrable track record in designing and implementing multidisciplinary and/or cross-country solutions.
Solid understanding of digital business models, modern CX technologies, automation and the application of AI.
Experience in designing complex solutions as well as preparing proposals and tender documentation; ideally complemented by experience coordinating interdisciplinary teams.
Confident presence, strong analytical skills and strategic thinking.
Excellent MS Office skills, especially PowerPoint and Excel, and the ability to structure and present complex concepts in a visually appealing way.
High level of initiative, solution-oriented working style and enthusiasm for digital transformation, innovative customer experiences and current technology trends.
Very good German and English skills, both written and spoken.

Solution Architect

Key skills