Senior Product Owner

Role Overview

• Define and continuously refine a clear product vision, strategy, and roadmap aligned to CHS objectives, customer needs, and measurable outcomes
• Partner with customers, stakeholders, and cross-functional teams to gather insights, validate needs, and ensure the product delivers meaningful business value
• Use customer feedback, market knowledge, and performance data to make informed prioritization and trade-off decisions
• Own and prioritize the product backlog, ensuring work is clearly defined, actionable, and focused on the highest customer and business value
• Lead creation of epics and features and partner with business analysts and team members to decompose work into right-sized user stories with clear acceptance criteria
• Establish quality expectations by ensuring stories align to acceptance standards and Definition of Done, and maintain accountability for prioritizing and resolving defects
• Support release readiness and product launches by aligning stakeholders, confirming business acceptance, and communicating release value and outcomes
• Translate emerging risks, audit findings, and compliance needs into backlog priorities and ensure they are addressed appropriately
• Review delivery, quality, and product outcome metrics to guide continuous improvement and optimize customer and business value
• Mentor team members in product ownership practices, prioritization, and agile ways of working to strengthen team effectiveness
• Facilitate cross-team collaboration to manage dependencies, improve alignment, and support shared outcomes

Requirements

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Information Technology Management, or related field (or equivalent years of experience, education and/or training)
• 4+ years of experience in Information Technology and/or IT Technology Consulting and Support, including:
• 3+ years of experience in a product owner or equivalent role working with both business and IT employees/stakeholders in a cross-functional environment
• Demonstrated ability to define product direction, manage priorities, and deliver measurable business outcomes
• Experience working in agile product delivery environments with backlog management tools
• Experience with customer discovery, persona development, roadmap planning, and outcome-based measurement
• Familiarity with release planning, product metrics, and continuous improvement practices
• Demonstrated ability to identify, coordinate, and facilitate dependencies across teams to support delivery of complex initiatives

Benefits

• Medical, dental, vision
• Wellness programs
• Life insurance
• Health and dependent care spending accounts
• Paid time off
• 401(k)
• Pension
• Profit sharing
• Short
• and long-term disability
• Tuition reimbursement
• Adoption assistance