Billing Supervisor

Role Overview

• Supervise and mentor a team of denial follow-up specialists to ensure timely and accurate resolution of insurance claim denials.
• Oversee daily denial worklists to ensure prompt follow-up within payer filing deadlines.
• Generate and analyze denial reports (aging, write-offs, recovery rates, etc.)
• Serve as the primary point of contact for follow-up workflow questions, providing guidance and resolution support to team members with escalations.
• Collaborate closely with the Billing Manager to monitor key performance metrics and assist in meeting department goals and targets.
• Ensure proper training, onboarding, ongoing development, and timely feedback, performance evaluations, and coaching for Billing Specialists to maintain high accuracy, productivity, and support professional growth and accountability.
• Monitor daily follow-up workflows for completeness and accuracy, identifying trends, inconsistencies, or bottlenecks and implementing corrective actions as needed.
• Maintain a working knowledge of the full Revenue Cycle Management (RCM) process, including patient registration, insurance verification, coding, billing, and collections.
• Analyze insurance claim denials related to charge entry or billing errors; develop and implement strategies to minimize recurring denials.
• Support the Billing Manager in process improvement initiatives, data analysis, and the development of policies and procedures.
• Contribute to special projects and initiatives to enhance the efficiency, accuracy, and scalability of the billing department.
• Perform follow-up duties as needed, providing direct support to the team and ensuring coverage during planned or unplanned staff absences.
• Provide support for additional Revenue Cycle operations, as needed.
• Perform other duties as assigned.

Requirements

• High school diploma or GED required; Associate’s or Bachelor’s degree strongly preferred.
• Minimum of 5 years of billing experience, including at least 3 years in a supervisory role.
• Proven experience in leading, training, and supporting team members in a healthcare billing environment.
• Proficient knowledge of healthcare revenue cycle, charge entry processes and billing requirements; expertise in Behavioral Health strongly preferred.
• Strong understanding of payer guidelines, and insurance claims workflows, including denials and resubmissions.
• Excellent verbal and written communication skills; ability to coordinate with cross-functional departments and relay clear guidance to team members.
• Strong attention to detail, time management, and problem-solving skills, with the ability to prioritize and delegate tasks effectively.
• Willingness to work alongside the team and provide support during staff absences or high-volume periods.

Benefits

• Competitive Medical, Dental, and Vision plans with generous employer contributions for both individuals and families.
• Company-paid Short-Term Disability, Long-Term Disability, Life and AD&D insurance.
• Company-paid partnership with Maven Clinic to provide comprehensive reproductive and family care resources.
• Employee Assistance Program (EAP), a company-paid resource for mental health, legal services, financial support, and more!
• 401(k) retirement plan.
• Flex PTO (3-5 wks/year recommended) + 11 paid company holidays.
• Generous parental leave.