Provide technical support to customers experiencing database and platform issues
Translate complex technical concepts into clear, actionable guidance
Collaborate with customers to understand their use cases and optimise their implementations
Deeply understand customer pain points and challenges to deliver solutions that truly address their needs
Be a trusted advisor to customers and help them succeed
Manage customer cases from beginning to end.
Troubleshoot and optimise PostgreSQL and TimescaleDB performance issues
Help implement database solutions, including Timescaledb features like hypertables, compression strategies, and continuous aggregates
Analyse complex query execution plans and resolve performance bottlenecks
Test new database features related to TimescaleDB or Agentic PostgreSQL to stay ahead of customers and proactively help them leverage new capabilities
Investigate issues across the full stack — from application layer to database internals
Integrate and troubleshoot platform features

Strong PostgreSQL knowledge — You understand query optimisation, indexing strategies, execution plans, and database internals
Proficiency in CLI — Comfortable in command-line
SQL expertise — Complex queries, window functions, CTEs, and PL/pgSQL don't intimidate you
Performance analysis — Reading logs, metrics, and identifying bottlenecks
Experience with TimescaleDB, other relational databases
Background in customer-facing technical roles
Curiosity or experience with AI in databases
Ability to learn quickly across diverse technical domains
Strong communication skills — you can explain technical concepts clearly.

Database Support Engineer

Key skills