Delight customers, optimise processes!
You own the full technical journey of our customers
from the first presales check to ongoing operations.
You’re the primary technical point of contact, bridging voize and customer IT.
By validating infrastructure, configuring secure setups, solving technical issues, and scaling deployments, you ensure a smooth experience and long-term success.
Support pre-sales calls to assess infrastructure, spot blockers, and guide evaluations.
Troubleshoot issues across systems, networks, browsers, and interfaces with clarity and empathy.
Support technical scaling (e.g. growing user bases, infra changes).
Document setups and technical handoffs for smooth internal collaboration.
Flag recurring issues and contribute to internal tools, docs, or processes.

Several years of experience as a Linux or Windows Administrator
Expert Windows/Linux system administration and network configuration skills (firewalls, proxies, routing, MDMs, APIs)
Solid experience with virtualisation, Docker, web servers (Nginx, IIS), and load balancing
Excellent troubleshooting skills across APIs, browsers, infrastructure, and devices
Clear communicator with empathy for both technical and non-technical users
Proactive, self-directed, and skilled in documentation and technical handoffs
Experience with start-ups will help you thrive in this role
You’re confident in German (C2) to support customers and fluent in English (C1) to work closely with colleagues

Solutions Engineer

Key skills