Key skills
CSaaSSalesforceCRMLeadershipCustomer SuccessAccount ManagementSales
About this role
Role Overview
- Account management from kickoff, launch through the customers’ life cycle
- Lead point of contact for all customer account management matters
- Drive a value based dialog with the Customer / Partner
- defining joint success and value metrics and effectively communicating value realization through the customer’s lifecycle
- Suggest solutions and innovative ideas to meet client needs
- Develop broad and deep relationships in the accounts with operational and leadership in functional groups such as HR, Payroll, Business, IT, Finance, Operations and management team
- Develop trusted advisor relationships in the accounts with key customer stakeholders, and executive sponsors
- Collaborate with Growth and Marketing teams to drive maximum adoption
Requirements
- BA/BS degree in Business Administration or relevant field
- Proven work experience of 7-10+ years in Customer Success at a fast-moving HCM (Human Capital Management) / SaaS company managing Fortune 500 companies (national accounts); ideally with some time spent in business development / sales
- Worked in cross-functional collaborative environments
- Comfortable with ambiguity and rapidly evolving domain
- Demonstrable ability to communicate, present and influence customer stakeholders including C-level
- Solid experience with Account Management reporting systems, CRM software (e.g. Salesforce or HubSpot), Catalyst and MS Office
- Understanding of sales performance metrics or KPI’s
Benefits
- Exceptional health, vision, and dental care
- Opportunity for equity ownership
- Life and AD&D, short
- and long-term disability
- Employee Assistance Program
- Employee Resource Groups
- Fun company outings and events
- Unlimited PTO
- 401K with company match