Key skills
PythonAIMachine LearningMLNLP
About this role
Role Overview
- Help build and improve AI chatbots by training them with real conversation data
- Clean and organize text data to make better machine learning models
- Test how well our virtual agents are performing and find ways to improve them
- Work alongside experienced consultants, developers, and conversation designers
- Work with customers to understand requirements, pain points and clearly communicate progress and roadbloacks
- Stay curious about new AI and NLP techniques
Requirements
- Bachelor’s degree in Computer Science, Data Science, Linguistics, Engineering, or related field
- 3+ years of experience with Conversational AI system and Python programming
- Experience with chatbot/AI agent platforms, prompt engineering and LLMs
- Familiarity with python and data science/ML libraries
- Can-do/figure-it-out attitude and willingness to work in a customer-facing role
- Preferred: Master’s degree
- Preferred: experience in a customer-facing role
Tech Stack
- Python
Benefits
- Health, dental, and vision coverage, beginning on the first day of employment
- Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost
- Short & Long-Term Disability
- Basic Life Insurance
- 401k saving plan with employer matching
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents
- Generous employee stock purchase plan
- Paid Time Off
- Company paid holidays
- Paid volunteer hours
- 12 weeks paid parental leave