Data Analyst, Customer Relations

Role Overview

• Design, develop, and maintain Power BI dashboards and reports
• Analyze producer reporting data, customer service trends, and operational performance metrics
• Collaborate with internal teams to understand program needs
• Conduct detailed analyses on producer behavior, reporting trends, fee forecasts
• Prepare and present executive-level analytical summaries

Requirements

• Bachelor’s degree in Business Administration, Finance, Economics, Data Science, or related field.
• 4+ years in a business analyst, data analyst, customer experience analyst, or operations analyst role.
• Proficient in Power BI.
• Skilled in Python.
• Proficient in Dynamics 365 and/or other CRM software
• Strong analytical and problem-solving skills.
• Advanced skills in data analysis and statistical software, is an asset.

Tech Stack

• Python

Benefits

• Work remotely
• Flexible hours
• Professional development opportunities