About this role
Role Overview
- Work with client employees through web conference technology to ensure their Form I-9 is accurate
- Verify employment eligibility documents for legitimacy
- Enter document information into Form I-9 Section 2
- Upload documents into the Experian I-9 systems
- Be an expert in Form I-9/E-Verify
- Communicate with clients and their employees when additional information is needed to facilitate accurate Form I-9 and E-Verify completion
- Demonstrate expertise in Form I-9 documentation policies
- Conduct video calls with client employees to verify I-9 documentation and complete Form I-9
- Provide guidance to clients on the I-9 process and ensure compliance with regulations
- Review completed Form I-9 for accuracy and completeness
- Collaborate with client employees to resolve I-9 and E-Verify discrepancies
- Help answer client inquiries and provide accurate information.
- Work some weekends and evenings.
Requirements
- High school degree; or two years of customer service-related experience or equivalent combination of education and experience
- Prior experience working in HR or I-9 related experience, or experience working with dated materials and strict time limit-driven work
- Bilingual English/Spanish
- High-speed internet service (minimum 25 mbps download/5 mbps upload)
- Designated work space and ability to be on camera
- Experience prioritizing multiple work items
- Experience analyzing documents, entering data, resolving issues and making decisions
- Customer service-oriented with the ability to handle inquiries and resolve issues
- Experience with Microsoft tools: Word, Excel (can maintain complex spreadsheets), PowerPoint, Outlook.
Benefits
- Great compensation package and bonus plan.
- Core benefits, including medical, dental, vision, and matching 401K.
- Flexible work environment, ability to work remotely, hybrid, or in-office.
- Flexible time off, including volunteer time off, vacation, sick, and 12-paid holidays.
- Our uniqueness is that we celebrate yours.