Manage the project delivery of client implementations utilizing FactSet’s iterative implementation methodology
Accountable for program governance, including scope, schedule, budget, risk, decision management, escalation, and executive-level reporting
Develop, maintain, and manage detailed program plans, RAID logs, and weekly/monthly status reporting
Proactively identify risks, dependencies, and delivery bottlenecks; drive mitigation plans
Partner with client project management and senior stakeholders to align scope, timelines, dependencies, and communication strategies
Influence project phasing and delivery approaches to achieve value-driven outcomes
Matrix-manage cross-functional internal and client teams
Communicate project status, key decisions, priorities, and escalations to stakeholders
Own project financials, burn-down tracking, and change control aligned with client statements of work
Contribute to PMO initiatives, standards, and continuous improvement efforts

9+ years of project management experience leading complex, multi-year technology implementations
Experience in the implementation of a financial system within a bank, insurance company, or Asset Manager is highly valued
Exceptional communication and presentation skills
Proven ability to manage expectations, influence stakeholders at all organizational levels
Risk identification, assessment, and mitigation planning
Experience maintaining RAID logs and driving proactive issue resolution
Strong leadership skills with experience managing and influencing global, cross-functional teams
Ability to adapt project frameworks and methodologies to unique client circumstances
Experience managing vendor relationships, third-party dependencies, and contract deliverables
Hands-on experience with PM and collaboration tools such as MS Project, SharePoint, MS Teams, Jira
Experience managing project budgets, financial forecasting, and change control processes
Bachelor’s degree in business, finance, technology, or related field, or equivalent experience
PMP® or PgMP® certification preferred; or equivalent experience

Lead Program Manager

Key skills