Handle tickets through the Service Desk system, providing first-line support to users;
Analyze and resolve issues related to the Protheus ERP, including guiding users on system usage;
Provide remote support to restore IT operations and services, ensuring business continuity;
Escalate tickets to the Support Analyst when necessary, after first-level resolution options have been exhausted;
Prepare training sessions, manuals and internal procedure documentation to support user onboarding and education.

Students from the 3rd semester of Information Systems or related fields.
We are looking for someone creative and communicative with a strong desire to learn and contribute to improvements.
Knowledge of T-SQL or equivalent languages.
Knowledge of Protheus.
A plus: currently enrolled in a postgraduate program in Technology and/or related areas.

Commuting: Transportation voucher or company shuttle to ease your travel.
Meals: On-site cafeteria providing one prepared meal.
Health and Dental Care: Coverage for you and your dependents. We prioritize your well‑being and your family's health.
Life Insurance: Support for your loved ones in difficult times.
Private Pension: To help you plan your future with greater peace of mind.
Tuition Assistance: Support for your studies and development (according to our internal policy).
Orguel University: Unlimited access to UO courses — learn how you want, when you want.
Wellhub (Gympass): For your physical and mental well‑being.
Birthday Day Off: One day off in your birthday month to celebrate.
Holiday Gift Card: A special gift to celebrate the end of the year.
Profit Sharing Program (PPR): We value your performance — you grow, we recognize it.

Systems Analyst – Junior

Key skills