Engage with players, answer questions, and guide users to the right resources
Encourage positive discussion and help reinforce a healthy community culture
Maintain an on-brand voice while adapting tone and style per platform
Collect player feedback and surface common questions or concerns internally
Moderate Discord and social channels in line with community guidelines
Enforce rules consistently (warnings, removals, de-escalation, bans when needed)
Detect and respond to spam, harassment, impersonation, misinformation, and unsafe behavior
De-escalate tense or emotional situations calmly and fairly
Document moderation actions, edge cases, and recurring issues for consistency
Identify recurring questions, pain points, sentiment shifts, and emerging topics
Spot trends related to releases, outages, pricing changes, feature launches, or policy updates
Flag issues early before they escalate or spread
Recommend improvements to FAQs, messaging, or support documentation based on observed patterns
Escalate urgent concerns (bugs, account issues, security risks, harassment threats) to the Support lead
Surface high-impact feedback and recurring requests to Product and Engineering teams
Coordinate with Marketing or Comms during sensitive situations (misinformation, heated threads, PR risks)

2+ years of experience in community moderation or social/community support
Hands-on Discord moderation experience (required)
Active PC gamer with a strong understanding of gaming culture and online community dynamics
Strong written communication skills and sound judgment under pressure
Experience engaging with users across social platforms and public-facing channels
Ability to identify qualitative patterns (themes, sentiment, repeated issues) and summarize clearly
Comfortable handling multiple platforms and switching contexts quickly
Reliable, self-directed, and consistent in enforcing rules and guidelines.

Community Engagement and Support

Key skills