You will step into a high-impact role where your leadership directly influences our product, our sales, and ultimately, our customers' success.
You'll be the driving force behind modern, at-scale SaaS implementations, proving that true customer transformation is achieved through a mix of brilliant tech and delivery excellence.
Empower and elevate: Be the leader your team deserves. You will coach, mentor, and build structured growth paths for a brilliant group of Solution Architects and Programme Managers.
Cultivate a collaborative, high-energy environment where delivering immense customer value and sharing knowledge across the business is second nature.
Translate broader company OKRs into clear, actionable priorities and KPIs that keep your team focused, motivated, and successful.
Ensure our enterprise projects consistently hit the mark on quality, budget, and timelines using best-in-class methodologies.
Step in as the Project Sponsor for major Solution Design workstreams, offering strategic oversight, auditing, and escalation support when it matters most.
Keep a pulse on team performance and project health, providing transparent metrics on customer satisfaction and delivery quality to the wider leadership team.
Own and refine our Solution Design frameworks, ensuring that every implementation we do is scalable, consistent, and built for the future.
Build frameworks that clearly track and communicate the ROI our customers achieve throughout their journey with us.
Act as a strategic advisor for our customers, helping them navigate organisational change and ensuring our platform creates meaningful, lasting business impact.
Constantly iterate on our delivery methodologies to ensure they remain efficient, scalable, and perfectly tailored to a hyper-growth SaaS environment.
Pioneer the use of AI-driven tools and automation to strip away busywork, allowing your team to deliver faster time-to-value without ever compromising on quality.
Foster a strong commercial mindset within your team to spot upsell opportunities, expand project scopes, and drive new ARR through strategic solution positioning.
Partner closely with Sales and Sales Engineering to architect winning solutions for complex, high-stakes enterprise deals.
Act as the crucial feedback loop between the frontline and HQ, sharing implementation insights, market gaps, and innovation opportunities directly with Product and Engineering leadership.
Requirements
Extensive experience in implementation, consulting, programme delivery, or solution architecture within a tech or SaaS environment.
Proven experience from leading and growing senior customer-facing technical professionals, such as Solution Architects, consultants, or Programme Managers.
Experience working in a high-growth SaaS or scale-up environment.
Strong track record delivering complex enterprise implementations or architecture engagements.
Demonstrated ability to lead and develop high-performing teams and drive cross-functional collaboration.
Understanding of modern SaaS architectures, integrations, and APIs.
Familiarity with AI concepts and data-driven solutions, with interest in applying emerging technologies to improve delivery efficiency.
Benefits
Flexible work hours and a hybrid setup with at least 2 days from the office.
Enhanced vacation allowance, gym membership contribution, health insurance and a pension plan.