Manager, Solution Architecture – Programme Management

Role Overview

• You will step into a high-impact role where your leadership directly influences our product, our sales, and ultimately, our customers' success.
• You'll be the driving force behind modern, at-scale SaaS implementations, proving that true customer transformation is achieved through a mix of brilliant tech and delivery excellence.
• Empower and elevate: Be the leader your team deserves. You will coach, mentor, and build structured growth paths for a brilliant group of Solution Architects and Programme Managers.
• Cultivate a collaborative, high-energy environment where delivering immense customer value and sharing knowledge across the business is second nature.
• Translate broader company OKRs into clear, actionable priorities and KPIs that keep your team focused, motivated, and successful.
• Ensure our enterprise projects consistently hit the mark on quality, budget, and timelines using best-in-class methodologies.
• Step in as the Project Sponsor for major Solution Design workstreams, offering strategic oversight, auditing, and escalation support when it matters most.
• Keep a pulse on team performance and project health, providing transparent metrics on customer satisfaction and delivery quality to the wider leadership team.
• Own and refine our Solution Design frameworks, ensuring that every implementation we do is scalable, consistent, and built for the future.
• Build frameworks that clearly track and communicate the ROI our customers achieve throughout their journey with us.
• Act as a strategic advisor for our customers, helping them navigate organisational change and ensuring our platform creates meaningful, lasting business impact.
• Constantly iterate on our delivery methodologies to ensure they remain efficient, scalable, and perfectly tailored to a hyper-growth SaaS environment.
• Pioneer the use of AI-driven tools and automation to strip away busywork, allowing your team to deliver faster time-to-value without ever compromising on quality.
• Foster a strong commercial mindset within your team to spot upsell opportunities, expand project scopes, and drive new ARR through strategic solution positioning.
• Partner closely with Sales and Sales Engineering to architect winning solutions for complex, high-stakes enterprise deals.
• Act as the crucial feedback loop between the frontline and HQ, sharing implementation insights, market gaps, and innovation opportunities directly with Product and Engineering leadership.

Requirements

• Extensive experience in implementation, consulting, programme delivery, or solution architecture within a tech or SaaS environment.
• Proven experience from leading and growing senior customer-facing technical professionals, such as Solution Architects, consultants, or Programme Managers.
• Experience working in a high-growth SaaS or scale-up environment.
• Strong track record delivering complex enterprise implementations or architecture engagements.
• Demonstrated ability to lead and develop high-performing teams and drive cross-functional collaboration.
• Understanding of modern SaaS architectures, integrations, and APIs.
• Familiarity with AI concepts and data-driven solutions, with interest in applying emerging technologies to improve delivery efficiency.

Benefits

• Flexible work hours and a hybrid setup with at least 2 days from the office.
• Enhanced vacation allowance, gym membership contribution, health insurance and a pension plan.
• On-market pay.