Continuous Improvement & Automation Manager

Role Overview

• Lead enterprise-wide continuous improvement initiatives using Lean, Six Sigma, or similar methodologies
• Map current-state processes across Operations, Customer Success, Compliance, Sales, Finance, and Engineering
• Identify inefficiencies, bottlenecks, risk exposures, and scalability constraints
• Redesign and standardize workflows to improve cycle time, quality, cost efficiency, and compliance
• Establish KPIs and operational dashboards to measure sustained performance improvements
• Build a culture of continuous improvement through workshops, training, and structured problem-solving
• Define and evolve a clear automation strategy aligned with operational excellence objectives
• Develop and maintain a value-driven roadmap prioritizing initiatives based on ROI, risk reduction, and scalability impact
• Ensure automation initiatives support broader process redesign rather than automating broken workflows
• Continuously reassess priorities based on performance insights and changing business needs
• Partner with functional leaders to identify automation and process improvement opportunities
• Assess automation feasibility across rules-based, data-intensive, and AI-augmentable workflows
• Develop ROI-driven business cases, including cost savings, productivity gains, quality improvements, and risk mitigation
• Present data-backed recommendations to leadership for funding and prioritization
• Lead multiple concurrent automation initiatives from discovery through deployment
• Oversee delivery teams implementing automation and AI-enabled solutions
• Drive implementation of automation tools such as UiPath, Automation Anywhere, Blue Prism, Celonis, or Power Automate
• Expand capabilities into AI-enabled automation, including intelligent document processing, predictive analytics, and emerging agentic AI use cases
• Establish governance standards for automation lifecycle management, documentation, monitoring, and scalability
• Define and track KPIs tied to efficiency, adoption, cost reduction, SLA adherence, and quality improvements
• Build reporting dashboards to monitor automation and process performance
• Conduct regular roadmap and value realization reviews with executive stakeholders
• Embed structured intake, prioritization, and governance processes for continuous improvement initiatives

Requirements

• 8–10+ years of experience in continuous improvement, operational excellence, automation leadership, or transformation roles
• Demonstrated success leading process redesign and measurable performance improvement initiatives
• Proven hands-on experience with automation tools (UiPath, Automation Anywhere, Blue Prism, Celonis, Power Automate)
• Familiarity with AI-driven automation and emerging intelligent automation technologies
• Strong understanding of SDLC and automation lifecycle practices
• Experience working in high-growth technology, SaaS, fintech, or regulated environments preferred

Tech Stack

• SDLC

Benefits

• Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency).
• Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events. Many locations also feature parent rooms, on-site gyms, comfortable lounges, and adaptable workstations to support your comfort and productivity.
• Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized.
• Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies. We host informative, fun sessions and celebrations that are often open to the entire organization.