Senior GTM Enablement, Instructional Design Manager

Role Overview

• Partner with Product and Product Marketing to design and deliver enablement programs for: New product launches, Feature enhancements, Pricing and packaging updates, Market expansion initiatives.
• Translate complex product capabilities into sales-ready messaging, training content, and use-case materials.
• Deliver live and virtual training sessions to Sales, BDR, Customer Success, and Partnerships teams to support commercialization readiness.
• Reinforce learning through workshops, role plays, and scenario-based exercises tied to real customer conversations.
• Design and deliver onboarding and continuous education programs for Revenue teams.
• Facilitate instructor-led sessions, cohort-based learning, and hands-on workshops.
• Develop learning paths aligned to GTM roles (Sales, Solutions Engineering, Customer Success).
• Create practical, scenario-based training tied to pipeline progression and deal execution.
• Collaborate with Revenue Operations to reinforce CRM usage, pipeline discipline, and process adherence.
• Embed reinforcement mechanisms (microlearning, job aids, certifications, deal support resources).
• Design and deliver training programs to support system implementations (CRM, automation tools, AI-enabled workflows).
• Facilitate live training sessions and office hours during system rollouts and process changes.
• Create SOP documentation, walkthrough videos, and system simulations to accelerate adoption.
• Ensure training is embedded into change management plans for all major initiatives.
• Support rollout of RPA and AI-enabled tools by designing and delivering targeted learning programs.
• Help teams understand not only how to use tools, but how automation changes workflows and performance expectations.
• Leverage AI tools to accelerate content creation and enhance personalized learning experiences.
• Define success metrics for enablement programs (e.g., ramp time, win rates, feature adoption, system utilization).
• Evaluate training effectiveness through assessments, feedback, and performance data.
• Partner with RevOps and Product Analytics to connect training outcomes to revenue and operational KPIs.
• Continuously refine both content and delivery approaches based on insights.
• Standardize enablement frameworks, delivery playbooks, and templates within the Transformation Office.

Requirements

• 8+ years of experience in instructional design, sales enablement, product enablement, or L&D in a B2B SaaS or technology environment.
• Direct experience delivering training (virtual and in-person) to revenue or customer-facing teams.
• Experience supporting product launches and commercialization efforts.
• Experience building and facilitating sales training programs tied to measurable outcomes.
• Experience supporting system implementations (CRM, SaaS tools, automation platforms).

Tech Stack

• RPA

Benefits

• Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency). Specific benefits may vary by location and will be discussed further during the interview process.
• Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events. Many locations also feature parent rooms, on-site gyms, comfortable lounges, and adaptable workstations to support your comfort and productivity.
• Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized.
• Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies. We host informative, fun sessions and celebrations that are often open to the entire organization.