Client Success Manager

Role Overview

• Act as the one named owner for all assigned accounts, accountable for adoption, issues and client outcomes.
• Maintain a continuous, high-context understanding of each client’s business, organization, and operational reality.
• Ensure clients experience a seamless relationship with the company, without being bounced between sales, delivery, or product teams.
• Maintain a consistent engagement rhythm with each account, including monthly meetings involving 2–3 key stakeholders per client.
• Build and sustain direct relationships with client champions, super users, and day-to-day operators.
• Navigate client organizational hierarchies to establish relationships with ENGIN power users, executive sponsors, and senior leaders.
• Communicate client successes, risks, and progress across multiple levels of the client organization using appropriate channels.
• Develop and own a multi-year roadmap for each client’s use of ENGIN and contracted services, including: A 2–3 year ENGIN adoption roadmap aligned to client goals.
• Track and monitor platform usage, workflows, and outcomes to ensure clients are realizing full value.
• Actively participate in client implementations, expansions, and configuration discussions to build firsthand knowledge.
• Identify the specific data, workflow, training, or product issues preventing deeper ENGIN usage.
• Own client escalations and ensure accountability until resolution and adoption recovery are achieved.
• Build deep relationships with account champions and super users to gather concrete, real-world usage feedback.
• Work directly with sales on renewals and near-term upsell opportunities.

Requirements

• Experience owning enterprise B2B software accounts end-to-end in a Client Success, Account Management, or Consulting role.
• Strong understanding of complex, configurable software platforms and how clients adopt them in real operational environments.
• Experience working with energy and utilities clients, particularly around asset performance management and decision analytics (preferred).
• Demonstrated ability to operate cross-functionally and drive outcomes without formal authority.
• Proven ability to translate technical platform capabilities into business value and operational impact.
• Strong relationship-building skills with both hands-on users and senior executives.
• High ownership mindset with comfort being accountable for outcomes, not just activities.
• Proficiency with CRM systems, client success tooling, and usage analytics.
• Bachelor’s degree in a technical, engineering, or business-related field.

Benefits

• Fully remote work.
• Flexible work hours (Core working hours 10:00AM to 3:00PM in your local time zone).
• Autonomy with a wide range of responsibilities, opportunities for advancement, and cross-disciplinary exposure.
• Competitive base salary plus performance incentives.
• Stock options so you can realize the value created with your work in the organization.
• Paid time off and Benefits.
• Health spending account.