Product Support Engineer

Role Overview

• Drive customer satisfaction by tackling complex challenges in NetSuite products and implementations.
• Provide primary product support, training and development project management.
• Identify and route support issues to appropriate groups and escalate issues as required.
• Be the voice of the customer to internal stakeholders, providing insight and data to inform product development.
• Work with development teams to better understand issues and provide suggested solutions.

Requirements

• 3+ years in technical support or help desk experience, preferably at a SaaS company.
• Creative troubleshooter, with an analytical approach to problem solving.
• Strong written and verbal communication skills, highly organized and capable of multitasking.
• An owner’s mindset
• you don’t shy away from the hard stuff.
• 2+ years experience in NetSuite is a plus.
• Degree in computer science/engineering, or equivalent work experience.

Benefits

• Amazing opportunities to learn, innovate and lead.
• International collaboration opportunities with global teams and clients.
• Supportive culture built on integrity, collaboration and growth.