Key skills
AICommunicationCollaborationCustomer SuccessAccount Management
About this role
Role Overview
- Review and refine AI-generated responses related to customer success, account management, and client engagement.
- Evaluate outputs for technical accuracy, clarity, and commercial realism.
- Draft complex customer scenarios such as onboarding journeys, troubleshooting escalations, renewal negotiations, or feedback management.
- Create variations of scenarios from different perspectives, such as client, success manager, or executive stakeholder.
- Identify weaknesses in customer experience logic, communication effectiveness, or issue resolution approaches.
- Assess and improve AI-generated content to ensure it reflects real-world customer success practices, effective client interactions, and industry standards.
Requirements
- An experienced customer success, account management, client support, or engagement specialist
- Based in the EU or UK
- With several years of experience in customer success, client management, support operations, or related fields
- Skilled in client relationship management, problem resolution, and communication best practices
- Available 8 to 20 hours per week
- Able to start in the coming weeks
Benefits
- Flexible hours
- Fully remote
- Apply your customer success expertise in the field of AI
- Contribute to improving widely used AI systems
- Clear scope and structured onboarding
- Potential for longer-term collaboration based on performance