Monitor and manage customer service activities, administratively coordinating the execution of processes related to installation, faults, and provisioning.
Meet requirements for maintaining the Occupational Health and Safety Management System and participate in Occupational Health and Safety programs.
Responsible for guiding field personnel, assisting in problem analysis and resolution, and providing technical support for data equipment diagnostics.
Primarily responsible for ensuring technical performance, monitoring and verifying the proper functioning of machines, equipment, systems, and their components.
Requirements
High school diploma or equivalent
Proficient with Microsoft Office
Experience in customer service
Knowledge of networks and operating systems (Windows, Linux)
Tech Stack
Linux
Benefits
Choose the ideal benefits for you and your dependents through a digital platform with various categories such as gym memberships, Meal Voucher (VR), Food Voucher (VA), pharmacy assistance, medical plans, dental plans, and life insurance;
Company-issued mobile phone. Yes, a brand-new smartphone for you!
Unlimited voice and data plan — yes, unlimited — on the best mobile network, even faster with Vivo 5G!
Exclusive Vivo offer with special discounts on landline, broadband, TV and apps;
Eligible to receive an annual Bonus or PPR (performance-based profit sharing);
Plan your future through a private pension plan;
Have children? You will be entitled to a subsidy to help with expenses for school, daycare or babysitting;
Work in an environment that respects your personality, dress style and individuality — you can be authentic. #VemdeVocê
Work remotely up to 2 times per week. #Mobility
Flexible working hours;
Enjoy a day off (day off) to celebrate your birthday;
Participate in one of the largest corporate volunteer programs to help change the world;
Take advantage of our Educational Development Program offering partnerships with educational institutions at a discount; certifications and online courses.
Grow your career through our Internal Recruitment Program, in Brazil or abroad — we operate in more than 17 countries! #VivoMinhaCarreira
Benefit from a range of initiatives to improve your physical, emotional and social well-being. We have #VivoBemEstar, which encourages healthy habits and better quality of life! Services available to employees include consultations with nutritionists, psychologists, social services, telemedicine, and more!
All our vacancies are open to people with disabilities and/or rehabilitated individuals. We have a culture that values diversity, differences, and people's potential! #VivoDiversidade #VemPraVivo