Technical Assistant

Role Overview

• Monitor and manage customer service activities, administratively coordinating the execution of processes related to installation, faults, and provisioning.
• Meet requirements for maintaining the Occupational Health and Safety Management System and participate in Occupational Health and Safety programs.
• Responsible for guiding field personnel, assisting in problem analysis and resolution, and providing technical support for data equipment diagnostics.
• Primarily responsible for ensuring technical performance, monitoring and verifying the proper functioning of machines, equipment, systems, and their components.

Requirements

• High school diploma or equivalent
• Proficient with Microsoft Office
• Experience in customer service
• Knowledge of networks and operating systems (Windows, Linux)

Tech Stack

• Linux

Benefits

• Choose the ideal benefits for you and your dependents through a digital platform with various categories such as gym memberships, Meal Voucher (VR), Food Voucher (VA), pharmacy assistance, medical plans, dental plans, and life insurance;
• Company-issued mobile phone. Yes, a brand-new smartphone for you!
• Unlimited voice and data plan — yes, unlimited — on the best mobile network, even faster with Vivo 5G!
• Exclusive Vivo offer with special discounts on landline, broadband, TV and apps;
• Eligible to receive an annual Bonus or PPR (performance-based profit sharing);
• Plan your future through a private pension plan;
• Have children? You will be entitled to a subsidy to help with expenses for school, daycare or babysitting;
• Work in an environment that respects your personality, dress style and individuality — you can be authentic. #VemdeVocê
• Work remotely up to 2 times per week. #Mobility
• Flexible working hours;
• Enjoy a day off (day off) to celebrate your birthday;
• Participate in one of the largest corporate volunteer programs to help change the world;
• Take advantage of our Educational Development Program offering partnerships with educational institutions at a discount; certifications and online courses.
• Grow your career through our Internal Recruitment Program, in Brazil or abroad — we operate in more than 17 countries! #VivoMinhaCarreira
• Benefit from a range of initiatives to improve your physical, emotional and social well-being. We have #VivoBemEstar, which encourages healthy habits and better quality of life! Services available to employees include consultations with nutritionists, psychologists, social services, telemedicine, and more!
• All our vacancies are open to people with disabilities and/or rehabilitated individuals. We have a culture that values diversity, differences, and people's potential! #VivoDiversidade #VemPraVivo