Client Success Manager

Role Overview

• Serve as primary client contact for active accounts once onboarding is complete.
• Lead recurring performance calls (bi-monthly or monthly) to review campaign results, align on priorities, and plan next steps.
• Build trusted relationships through consistent communication, clear expectations, and performance-driven insights tied to campaign outcomes.
• Proactively identify growth opportunities, testing roadmaps, and upsell or expansion paths within campaign strategy.
• Manage the campaign in Audiohook’s systems (including the User Interface, the CRM, and any other tools as set forth by the Company).
• Interpret campaign performance trends and translate them into recommended actions (creative, targeting, budget allocation, KPI strategy).
• Partner with internal teams to implement optimization plans and ensure progress toward campaign targets while protecting margin targets.
• Conduct campaign audits: highlight wins, uncover issues, recommend tests, and document learnings.
• Act as liaison between clients and internal teams on priorities, timelines, and deliverables.
• Communicate pacing summaries, performance insights, and strategic recommendations proactively, anchored to campaign goals.
• Escalate risks early (performance, tracking concerns, creative issues, budget constraints) to maintain client confidence.
• Own client-facing budget pacing conversations and ensure alignment on utilization, flighting, and expectations for campaigns.
• Flag margin or performance concerns and drive mitigation plans with Revenue Ops leadership.
• Contribute to forecasting, client health reporting, and renewal planning inputs for all accounts.

Requirements

• 3–6+ years in client success, account management, or performance marketing roles
• Experience managing digital advertising campaigns (audio, podcast, programmatic, or paid media strongly preferred)
• Proven track record of owning client relationships tied to revenue retention and growth
• Experience leading client-facing performance reviews (QBRs/MBRs) and translating data into strategy
• Familiarity with pacing, forecasting, and budget management in a campaign environment
• Strong ability to interpret performance data and turn it into actionable recommendations (creative, targeting, budget, KPIs)
• Experience working with CRM systems (HubSpot, Salesforce, etc.)
• Ad platforms or DSPs (programmatic experience is a big plus)
• Reporting tools (Looker, Tableau, Excel/Sheets)

Tech Stack

• Tableau

Benefits

• Fully remote work environment
• Competitive salary and uncapped bonus potential
• Health, dental, and vision benefits
• Other fringe benefits such as daily lunch stipend, monthly wifi, cell phone and subscription reimbursement, and annual hardware stipend
• Flexible PTO and paid holidays
• Opportunity to help shape financial operations at a rapidly scaling tech company