SavATree is building a specialized customer experience organization designed to deliver consistent, responsive, and premium service across all markets.
The Customer Experience Specialist serves as the first point of contact for prospective & existing customers.
This role is responsible for responding to inbound phone calls and web inquiries, conducting consultative discovery, documenting customer needs in CRM, and scheduling high-quality appointments for Sales Arborists.
This role is critical to driving organic growth and customer experience.
Every interaction must reflect the SavATree brand—professional, knowledgeable, friendly, and efficient—while helping customers understand the value of our services and confidently commit to an appointment.

Minimum 2 years of experience in phone
and email-based customer service
Friendly, professional phone voice and interactions
Strong verbal and written communication skills
Experience navigating CRM systems (Microsoft Dynamics experience preferred but not required)
Comfort using telephony systems and contact center technology
Ability to multitask, document accurately, and manage time effectively
Customer-first mindset with strong attention to detail.
Experience in appointment setting or consultative selling environments (preferred)
Experience in home services or premium consumer service industries (preferred)
Experience working in a performance-driven contact center environment (preferred)
Demonstrated success in a remote or hybrid working environment (preferred).

Customer Experience Specialist

Key skills