Key skills
CommunicationCritical Thinking
About this role
Role Overview
- Support customers by answering inbound calls related to health & welfare, pension, and retirement benefits
- Assist callers with benefit inquiries, eligibility, and general questions regarding their plans
- Manage a steady call volume while actively listening, navigating multiple systems, and providing accurate and timely resolutions
Requirements
- Previous call center experience
- Experience with health & welfare, pension, or retirement benefits
- Strong keyboarding skills and ability to navigate multiple systems
- Excellent verbal and written communication skills
- Strong problem-solving and critical thinking skills
- High attention to detail
- Ability to multitask effectively while managing a high volume of calls
- Ability to follow guidelines and provide accurate information
- Ability to work independently in a remote environment
- High school diploma, GED, or college degree
- Successful completion of background check
- Must be 18 years of age or older
Benefits
- health insurance coverage
- voluntary dental and vision programs
- life and disability insurance
- a retirement savings plan
- paid holidays
- paid time off (PTO) or vacation and/or sick time