Facilitate Agile Ceremonies: Lead daily stand-ups, sprint planning, sprint reviews, and retrospectives to ensure teams are aligned and progressing towards their goals.
Coach and Mentor: Guide teams on Agile principles and practices, fostering a collaborative and productive environment.
Remove Impediments: Identify and address any blockers or obstacles that may hinder the team’s progress.
Stakeholder Communication: Maintain clear and transparent communication with stakeholders, providing updates on project status, risks, and dependencies through data from ServiceNow.
Continuous Improvement: Encourage a culture of continuous improvement, helping teams reflect on processes and implement changes to enhance efficiency and quality.
Ensure Compliance: Ensure that the team adheres to Scrum best practices and organizational standards. Ensures that the team has a clear understanding of Definition of Done and how to meet it. Collects and shares team metrics with the team, determines when new metrics are needed, and develops improvements in metrics.

Proven experience as a Scrum Master, preferably in a ServiceNow environment.
Certified Scrum Master (CSM) or equivalent Agile certification.
Strong understanding of ServiceNow platform capabilities and experience in implementing ServiceNow solutions.
Deep knowledge of Agile methodologies, including Scrum and Kanban.
Excellent verbal and written communication skills, with the ability to articulate complex concepts to diverse audiences.
Strong analytical and problem-solving skills, with a proactive approach to addressing challenges.
Ability to work collaboratively with cross-functional teams and foster a positive team culture.
Bachelor’s degree (or equivalent experience) in Business, Information Systems, Computer Science, or related field.
U.S. Citizenship is required.
Active Public Trust clearance or the ability to obtain one.

ServiceNow Scrum Master

Key skills