Build and maintain positive relationships with key client stakeholders at all levels.
Deliver accurate, timely responses to client inquiries and needs.
Support the introduction and implementation of strategic solutions within client programs.
Monitor service performance to ensure all client commitments and SLAs are met.
Escalate and track quality issues to ensure resolution.
Meet regularly with senior client representatives to discuss performance and opportunities.
Serve as Project Manager for client-related initiatives and implementations.
Identify, present, and manage new business opportunities and program enhancements for growth and retention.
Implement program improvements that reduce operational expenses.
Monitor key business metrics and revenue goals, providing insights to leadership.
Prepare and deliver Business Reviews, coordinating all required documentation and logistics.
Analyze program performance, provide recommendations, and present solutions to the client and internal teams.
Facilitate claim adjudication and closure when needed.
Lead client meetings and ensure completion of required documents, including Business Rules and SOPs.
Manage contracting and re‑contracting processes, ensuring proper approvals and execution of all agreements.

Bachelor’s degree in Business Administration or related field preferred, or equivalent work experience
2 or more years of project management experience
A minimum 3 years of business or related professional experience
Proficient with computer systems, including all Microsoft applications and Salesforce
Executive level Power Point skills for client meetings
Strong knowledge of company products and services
Excellent presentation skills
Strong verbal and written communication abilities
Understanding of all Account Executive responsibilities

Account Executive, Client Management

Key skills