HubSpot Systems Support Specialist

Role Overview

• Provide day-to-day HubSpot admin support (user setup, permissions, basic configuration, troubleshooting).
• Support teams with segmented lists and audiences, applying strong judgement around data quality and HubSpot filtering nuances.
• Maintain data hygiene by spotting and flagging issues (incomplete/inconsistent fields, duplicates, incorrect values) and supporting clean-up activities.
• Keep changes structured and safe by considering dependencies and downstream impacts before updating the system.
• Maintain clear notes/documentation for recurring requests and improvements.
• Triage inbound enquiries from shared inboxes (e.g., hello@), routing accurately and escalating when unclear.
• Support process-driven tasks across Central Operations, including basic spreadsheet-based data cleaning and ad-hoc reporting support.
• Learn the organisation structure quickly (teams, responsibilities, stakeholders) to route requests and resolve issues efficiently.

Requirements

• Hands-on experience supporting or administering HubSpot (or equivalent CRM support experience with strong HubSpot capability).
• Strong “systems thinking”: structured problem-solving, awareness of dependencies, and careful change execution.
• Analytical and detail-oriented, especially when working with data and segmentation.
• Strong spreadsheet skills (Excel/Google Sheets) for cleaning and validating data.
• Clear written communication and comfort working with multiple internal stakeholders.
• Self-sufficient and disciplined: able to manage a queue of requests with minimal oversight.
• HubSpot certifications.
• Experience supporting a multi-team/multi-business-unit organisation.
• Familiarity with basic CRM governance concepts (data standards, access control, documentation).