Field Account Manager

Role Overview

• Meet and exceed sales targets as set by the Sales Director
• Manage and retain an existing portfolio of accounts, ensuring protection and growth of base revenue
• Develop and execute customer account plans and retention strategies
• Identify upsell and cross‑sell opportunities through gap analysis and insight‑led selling
• Build strong relationships with multiple stakeholders across customer organisations
• Support new business activity alongside Business Development Managers, including client meetings, demos and on‑site visits
• Maintain accurate CRM records, forecasting and pipeline management
• Collaborate closely with sales support, technical and implementation teams to deliver customer success

Requirements

• Proven experience meeting or exceeding sales targets in a B2B, SaaS, data or technology‑led environment
• Strong experience managing and growing key customer accounts
• Excellent communication, negotiation and stakeholder management skills
• Strong organisational skills with the ability to manage time, priorities and forecasts effectively
• Comfortable working in a team‑based, collaborative sales environment
• Proficiency with CRM systems and sales tools
• Open to learning and self-development

Benefits

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programs
• Life assurance
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work