Project implementation, requirements gathering, system setup
Development of use cases
Acting as a liaison between developers and users
Assessing project readiness
Software training and support of new client business with major organizations throughout the United States
Operations prod support and troubleshooting
Requirements gathering support and UAT testing
Communicate ongoing status and new risks/delays to Project Manager and requestors in a timely manner

Digital industry or software development experience
B2B client-facing experience
Health care industry experience preferred; PBM experience a plus
2+ years' experience in consulting and/or implementing solutions leveraging a combination of customer technology strategy, future state architecture design
Experience leading functional or technical teams at client sites on at least two complex full-lifecycle technology project implementations
Experience designing and implementing technology-enabled business solutions in client-facing and team leadership roles (e.g. technical lead, functional lead, work stream lead, project manager)
Experience in presenting to all levels; professional, poised, and confident to speak with clients, key stakeholders, and various levels within and outside of the organization

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Senior Analyst – Digital Operations

Key skills