Senior Operations Specialist

Role Overview

• Work directly with clients to implement tailored products and solutions based on their needs
• Act as a key operational point of contact, ensuring seamless execution and client satisfaction
• Identify and drive process improvements to enhance efficiency and reduce operational risks
• Handle and respond to RFIs (Requests for Information) accurately and within required timelines
• Collaborate with internal teams (Product, Compliance, Operations) to resolve issues and deliver solutions
• Monitor operational workflows and proactively identify areas for optimization
• Support onboarding and scaling of new and existing clients

Requirements

• 3+ years of experience in Operations, Project Management, or a similar role
• Strong client-facing and stakeholder management skills
• Experience in banking, fintech, or financial operations is a strong plus
• Strong analytical thinking and process improvement mindset
• Fluent English (mandatory) with excellent written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• High attention to detail and strong sense of ownership

Benefits

• Work with international teams and global clients
• Exposure to complex operational and product challenges
• Hybrid flexibility with a strong on-site culture
• Opportunity to influence operational processes and product delivery