Drive customer success through the successful delivery of Barista implementations
Partner with customers to translate business requirements into practical solutions
Guide deployment activities and help deliver a strong employee experience through effective use of the Barista platform
Responsible for the design, configuration, testing, and support of Barista solutions, including third party integrations and related implementation components
Work closely with customers and internal teams to ensure solutions are delivered accurately, efficiently, and in alignment with project scope and best practices
Lead customers through the setup, configuration, and implementation of Barista with third party applications
Configure REST based APIs
Setup and implement SSO and related authentication components
Contribute to improvements in implementation procedures, standards, and documentation
Partner with customers and Customer Success teams to enhance the overall employee experience
Partner with product and engineering teams by sharing implementation feedback and field discovered needs
Conduct product demonstrations and support proof of concept delivery

3 to 5 years of experience in a technical consulting or customer success role strongly preferred
Experience in customer facing roles across enterprise pre sales or delivery
Hands on experience with enterprise ITSM platforms such as ServiceNow, Ivanti, Jira, and similar tools
Ability to rapidly embrace and learn new AI/ML/NLP technologies
ITSM or HR domain knowledge and familiarity with industry best practices
Familiarity with agentic AI and its practical applications
A solid foundational understanding of cloud applications, ITSM, ITIL, and CMDB concepts
Experience in one or more scripting languages, including Python, Perl, Unix shell, or Windows shell

Technical PS Consultant

Key skills