Provide support, fault analysis and solutions via telephone and remote tools (1st/2nd level, depending on experience).
On-site at customer locations across Germany: installations, rollouts, troubleshooting and commissioning (workstations, network, printing/scanning, card readers, and connected devices where applicable).
Create concise, traceable documentation (checklists, tickets, handovers) to ensure solutions are repeatable.

Must have experience in IT support/operations/service (training as an IT specialist in system integration desirable but not mandatory if practical experience is sufficient).
Solid understanding of Windows, networking and structured troubleshooting.
Willingness to travel across Germany (on-site customer appointments are part of the role).
Valid driver's license (Class B).
Very good German (customer-facing).
Nice to have (not mandatory): AD/M365 administration, VPN/firewall/WLAN, virtualization (Hyper-V/VMware).
Experience with practice management software, TI/KIM or medical interfaces (e.g., DICOM/PACS).
Basic PowerShell skills.

Remote-first: Work from home — you don't need to be in the office to be productive.
Variety instead of constant travel: Remote support is a core part of the role; on-site assignments are added depending on projects and tickets.
Predictability: Customer appointments are coordinated within the team; clean handovers and standards instead of “chaotic” calls.
Development: Onboarding, checklists and knowledge transfer — you don't need to know everything; willingness to learn is important.
Equipment: Professional remote-work setup (laptop/phone) and modern tools.

IT Technician, IT Specialist (System Integration)

Key skills