About this role
Role Overview
- Provide support over the phone and email to address customer questions or problems regarding the use of the Greenlight card or registration
- Actively listen to customers to confirm and clarify information and diffuse potential escalations
- Build strong relationships with Greenlight colleagues and effectively relay product feedback to the product and engineering teams
- Focus on efficiency and speed while ensuring that customer satisfaction remains the top priority
- Effectively utilize software and internal tools to navigate customer accounts and solve issues
- Continuously engage in training and other learning opportunities to expand knowledge of the company, product, and role
- Adhere to all company policies and procedures
Requirements
- Professional, confident, and resourceful
- Creative problem-solver while troubleshooting customer issues
- Patient and kind while addressing customer questions and concerns
- An active listener who can demonstrate genuine empathy to our customers
- Responsible and able to self-manage (work from home)
- Proficiency in multitasking and maintaining accountability for meeting daily productivity goals
- Able to quickly learn about Greenlight’s products, services, and policies
Benefits
- Equal opportunity employer
- Inclusive work environment
- Reasonable accommodations for hiring process