After-Hours and Weekend Care Manager, Scheduler

Role Overview

• Serve as the primary point of contact for all after-hours calls (clients, families, caregivers, facilities)
• Manage and adjust caregiver schedules in real-time due to call-outs, emergencies, or changing client needs
• Coordinate last-minute shift coverage, including outreach to available caregivers
• Provide care management support, including problem-solving for client or caregiver concerns
• Triage and escalate urgent situations appropriately
• Document all interactions, schedule changes, and incidents clearly and promptly
• Communicate important updates to the daytime team for continuity of care
• Ensure company standards, policies, and client expectations are upheld at all times

Requirements

• Experience in home care, home health, healthcare staffing, or care coordination
• Strong scheduling and logistics management skills
• Ability to think quickly and make sound decisions independently
• Excellent communication skills (phone, text, and written)
• Tech-savvy and comfortable with scheduling software and documentation systems
• Highly dependable with strong accountability—this role is critical coverage

Benefits

• Competitive salaried position (based on experience) 71 to 75k
• Opportunity for performance-based bonuses
• Supportive, team-oriented culture
• 401k and matching 4%
• Health (Anthem or Kaiser), Dental, and Vision Insurance
• Meaningful work making a real impact in people’s lives