Lead client kick-off calls to align expectations, define roles, and clarify hiring needs.
Own the client experience immediately after engagement and deposit.
Communicate the recruitment process step-by-step, including timelines, communication cadence, and deliverables.
Coordinate with the Recruitment team to ensure sourcing and shortlisting begin promptly.
Serve as the main point of contact between clients and internal teams.
Ensure candidate shortlists are delivered, interviews are scheduled, and feedback is collected timely.
Follow up persistently with clients to prevent delays while maintaining a professional, friendly tone.
Coordinate offer extensions, pre-boarding paperwork, and candidate logistics.
Conduct 30/60/90-day check-ins post-placement to ensure alignment and satisfaction.
Monitor and escalate client issues before they become critical.
Identify growth opportunities within accounts, including additional headcount or new roles.
Oversee smooth onboarding with clients and internal operations (Miya).
Align daily with Recruitment and Operations teams on client priorities and feedback.
Maintain accurate records in Monday.com, Workable, and internal CRM/ATS.
Contribute to refining client-facing SOPs and playbooks.

3+ years of experience in Client Account Management, Recruitment Account Management, or B2B Customer Success.
Proven ability to manage multiple clients and processes simultaneously.
Experience working with U.S. start ups
Exceptional written and verbal English communication skills (native/bilingual level).
Comfortable using CRM/ATS/Collaboration tools (Workable, Monday.com, Slack, Zoom/Fathom).
Ability to work full U.S. Central or Pacific time zones reliably.
Ability to work reliably and independently in a remote setting with minimal supervision.
Bachelor Degree or higher (summa, magna or cum laude and/or Academic Scholar from a reputable college preferred)
Preferred Requirements
Experience managing recruitment pipelines in a remote staffing or BPO environment.
Familiarity with U.S. startup culture, particularly Series B/C companies.
Bonus: Experience with ATS or CRM integrations, scaling client delivery processes.

Client Account Manager

Key skills