Customer Service Representative

Role Overview

• Interacts with customers via telephone and other media (internet, fax, e-mail, US Mail etc.)
• Creates pleasant and professional environment to promote positive interaction with both internal and external customers
• Enters custom product orders (measurements, options, etc.) in compliance with HIPAA regulations, verifies product description, quantity, shipping and billing information via computer based applications (SAP P19, SAP P14, et al)
• Verifies accuracy of orders and contacts customers as required to ensure customer needs in an efficient manner.

Requirements

• Two year degree or equivalent work experience required
• SAP experience beneficial
• PC application experience (word processing, spreadsheet, e-mail, and database applications)
• One year prior experience in BSN customer service beneficial
• Typing 50 WPM with 98% accuracy
• Proficient in 10 key entry operation
• Excellent communication skills, verbal and written.

Benefits

• United Healthcare PPO
• EyeMed Vision Insurance
• Delta Dental Insurance
• Wellness program provided through Rally Healthcare
• Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match and annual employer base contribution
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• PTO offering with Paid Holidays
• Voluntary benefits to include: critical illness, hospital indemnity, and accident insurance
• Employee discounts program
• Scholarship program for children of Essity employees.