Senior Product Support Operations Consultant
Australia
Full Time
2 hours ago
No Sponsorship
Key skills
Leadership
About this role
Role Overview
- Optimize service activities by evaluating job scheduling, technician allocation and parts/tooling readiness
- Leverage Caterpillar service operations and digital tools for efficient and consistent service
- Train dealers to evaluate used components and parts
- Support the development of accurate documentation and cost‑effective decisions
- Support continuous improvement of dealer service operations
Requirements
- Bachelor’s degree required; alternatively, a minimum of 15 years of dealer or heavy equipment industry experience preferred
- 15 years of dealer or heavy equipment industry experience
- Strong experience in service, service operations and condition monitoring methodologies
Benefits
- Professional growth opportunities
- Leadership programs