Service Desk Analyst
North Sydney, New South Wales, Australia
Full Time
3 hours ago
No Sponsorship
Key skills
Active DirectoryJira
About this role
Role Overview
- Handle internal Technical Support calls and triage tickets submitted through Jira’s Service Desk portal.
- Troubleshoot and resolve level 1 IT issues, escalating tickets to level 2/3 support when required.
- Windows desktop support.
- Provision new hardware and software installations.
- Monitor servers and core applications.
Requirements
- Minimum 1 year of experience in Technical Support
- Hands‑on experience with Active Directory
- Working experience with Office 366 with proficiency in Windows and Microsoft application support
- Basic networking skills
- A commitment to delivering excellent customer service.
Benefits
- Hybrid work flexibility in a incredible office space overlooking the Harbour Bridge!
- A ‘Dress for your Day’ policy
- Business hours
- no weekends or late nights! Hello work life balance!
- Accelerate your career with tailored learning, development programs, and real growth opportunities
- Rewards programme, including a range of discounts from a variety of retailers
- An extensive range of other employee benefits.