Key skills
SaaSLeadershipMentoringCommunicationCollaborationCustomer Success
About this role
Role Overview
- Build and maintain strong relationships with clients, understanding their evolving training needs.
- Guide new clients as a goFLUENT product expert, ensuring a smooth and impactful start.
- Analyze client data, conduct business reviews, and implement strategies to enhance satisfaction and ensure successful programmes.
- Identify upsell possibilities and expand client partnerships.
- Gather feedback, optimize the learner experience, and contribute to the evolution of our digital learning solutions.
- Provide clients with industry best practices, training optimization strategies, and thought leadership in digital learning.
Requirements
- Fluent or bilingual in Spanish
- Intermediate English proficiency
- Passionate about customer success and relationship management
- Exceptional communication and analytical skills
- Highly organized and adaptable to varied projects
- Proactive problem-solver with a growth mindset
- Team player who values collaboration and knowledge-sharing
- Experience in Training, e-Learning, or HR Solutions (SaaS) is a plus.
Benefits
- Dynamic, startup-like experience within the security of a fast-growing, 25-year old Swiss-based company.
- Learn from top executives and visionaries in the learning and language market.
- The experience of joining an innovative organization with an international, vibrant working environment.
- Full on-boarding and fast ramp mentoring program leading candidate to success.
- World-class learning experience by being a goFLUENT learner.
- Learn from one of our 18 business languages!
- Ability to work from any of our 20+ offices around the world.
- Exciting team-building events.