Handle inbound and outbound customer enquiries across phone, email, and digital channels with professionalism and care
Generate and convert sales leads through proactive outreach and effective engagement
Provide accurate product information and tailored recommendations
Build strong customer relationships to encourage repeat business and loyalty
Identify and promote upgrade opportunities that enhance safety, independence, and quality of life
Clearly explain the benefits of upgraded devices and services
Achieve and exceed individual and team sales targets, KPIs, and revenue objectives
Prepare accurate quotations, process orders, and ensure timely follow-up
Maintain up-to-date knowledge of products, services, and market trends

Natural relationship builder with a flair for sales and a heart for service.
Thrive on engaging with customers, understanding their needs, and guiding them to the right solutions.
Confident handling both inbound and outbound enquiries.
Tech-savvy, organised, and detail-oriented, with experience using CRM systems and Microsoft Office.
Communicate clearly, listen actively, and always aim for win-win outcomes.
Self-driven and resourceful, ready to exceed targets and raise the bar for quality and productivity.
Bonus points if you’ve worked with third-party payment platforms or know your way around C365 products.

233 hours holiday rising to 248 hours with length of service. This includes bank holidays that you will work if rota'd.
We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
24/7 employee assistance programme with an easily accessible app!
Family and friends’ discounts on our services & products
Pension Scheme, up to 3% Company matched
Free on-site parking

Customer Sales Representative

Key skills